Lloyds Banking Group, which is 41% owned by the British taxpayer, has reported a loss of £3.54bn for 2011.
The losses compare to a £281m profit the previous year, due to a £3.2bn outlay over the payment protection insurance (PPI) scandal.
However, stripping out the effects of the PPI charge and other one-off costs, the bank made a £2.7bn profit in 2011, up by over a fifth on 2010.
Lloyds was the first bank to announce bonus clawbacks related to PPI mis-selling from executives, including its former boss Eric Daniels.
PPI sparked controversy after it was revealed numerous consumers had been sold the insurance without understanding the cost was being added to their loan repayments.
The practice of simultaneous sales of PPI and credit products has since been banned in the UK.
Lloyds bonus pool for 2011 was 30% lower than the year before at £375m.
Unlike the rest of the UK's five biggest banks, Lloyds does not have an investment banking arm, but does have investment management and insurance arms as well.
It is Britain's biggest lender but, as the average household remained cautious about debt, Lloyds saw loan advances to customers fall 3% and bank account deposits rise 5% in the year.
Although bad debts fell by 26% over the year to £9.8bn, the company expects 2012 to be "challenging".
"We expect the external environment to remain challenging in 2012, with a subdued economy, continued high levels of regulatory scrutiny and political uncertainty relating to the banking sector, and the continued potential for downside effects from financial market volatility and instability in the Eurozone," chief executive Antonio Horta-Osorio said.
The Lloyds boss has already said he will not take a bonus for 2011 after having to take a few months off due to stress-related health problems.


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