According to new research, about three in four patients are likely to keep a “mental scorecard” of everything they like and dislike about a doctor’s office.*
In a recent poll of 2,000 Americans — including 1,500 with health insurance and 500 without — data showed that almost four in five respondents (79%) place importance on things like timeliness and wait time*.
When deciding to stick with the same doctor, two-thirds (67%) also place importance on how personable and engaged their doctor is*, and 39% have switched doctors because the office staff was not friendly.
In fact, while two in five respondents found themselves at a new office because of a change in their insurance, 35% did so to find a doctor who’d be a “better fit.”
The poll, conducted by OnePoll on behalf of practice technology leader ModMed®, also asked respondents about their experiences with the technology used at their doctor’s office.
Overall, nine in 10 said they place importance on their doctor using the latest technology.*
So much so that for 61% of respondents, being able to make online appointments is an important factor when deciding whether or not to stick with a doctor*.
Before attending an appointment with a new doctor, thirty-eight percent of respondents said they check out the doctor’s office website, and almost three-quarters (74%) place importance on online reviews when selecting a new doctor*.
After the appointment, 59% of respondents indicated they are more likely to pay a bill faster if given an online option,* and 44% prefer to access test results either online or through a portal.
Interestingly, respondents will give new doctors an average of four chances before moving on.