Amazon customer sent dog food instead of £1,200 Apple laptop

Amazon has apologised after it sent one of its customers dog food instead of the Apple laptop he ordered.

Alan Wood, 61, from Derbyshire, spent £1,200 on a MacBook Pro for his daughter but received two packets of Pedigree Chum.

The father-of-two, a retired IT manager, said he contacted Amazon after being sent the dog food and that he was initially refused a refund.

But the company has since said sorry and he will be paid back in full.

Mr Wood said it had been a stressful experience as he has recently been diagnosed with Stone Man syndrome, a rare connective tissue disease which sees muscles, tendons and ligaments turn into bone.

"I've been an Amazon customer for two decades and never had a problem with them before," he said.

"But this has been an extremely stressful situation, especially in my circumstance, and the way I've been treated has put me off ordering from them ever again."

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Mr Wood placed his order on 29 November and paid for next day delivery, but when he opened up the package he was given a shock.

"You can imagine the look on my face when I opened dog food instead of a MacBook Pro that cost me over £1,000," he. said

"At first I was confident the mix-up could be resolved, but after speaking to Amazon customer service, they said they couldn't help me.

"That was unless I returned the laptop, which I never received, and even when I sent the dog food back to the warehouse, that made no difference.

"I've spent over 15 hours on the phone to them, spoken to managers and been transferred to different department time and time again.

"But every conversation ended the same way and they refused to listen to me."

A spokesperson for Amazon said: " We’ve now been in touch with the customer directly, apologised and resolved the issue.

"A full refund has been processed."