Barclays CEO issues message to customers after outage and says 'longer than we hoped'

A general image of a Barclays bank
-Credit:Manchester Evening News


The CEO of Barclays has issued a groveling apology to customers following a technical glitch at the weekend. The issue left many people unable to access their money with payments heavily delayed.

Barclays had previously reported that affected customers were seeing outdated balances and their payments were not being reflected. In response to queries about compensation for any losses incurred, the spokesperson said: "We are very sorry for any disruption and will ensure that no impacted customer is left out of pocket."

And on the evening of Monday, February 3, CEO of Barclays UK, Vim Maru, sent out an email to customers. He apologised for the issue and admitted that it took 'longer than we hoped' to fix.

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The email stated: "On Friday and across the weekend, you may have been affected by technical issues we had with some of our services. We started work immediately to fix them on Friday morning, but unfortunately it took longer than we hoped to have everything up and running again.

"We are extremely sorry about this – we know it caused disruption and frustration for some of our customers. We are pleased to say that our services are back online so you can use our apps, online banking, credit and debit cards, and cash machines as usual.

"Our colleagues are working hard to help customers who have been affected – if you need to call us or send us a message, we are sorry if you have to wait longer than usual to get through. If you have any questions or need some help, you can find out more in our frequently asked questions on our website at https://www.barclays.co.uk/help/Recent-issues/."

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He added a warning to customers to be vigilant as fraudsters may target them following the flitch. Mr Maru said: "Fraudsters often use times like this to send messages pretending to be us.

"We will never tell you to transfer money out of your account to keep it safe from fraud – please be careful and do not share any personal information. Thank you for your patience."