Barclays mass outage new statement as customers unable to access accounts
Barclays customers have been left in the lurch as a major outage has hit the bank, leaving hundreds unable to access their accounts on payday. Users have reported issues with logging into their mobile banking app and internet banking services, leaving them unable to pay bills or check if their salary has been paid into their account since 9.45am.
According to DownDetector, over 3,000 users have encountered issues with the bank’s online services, with more than half of the reported problems related to difficulties with mobile banking, while 42% of users experienced trouble accessing internet banking. The issue has sparked frustration among Barclays customers, many of whom have taken to social media to voice their concerns.
One customer said on X (formerly Twitter): "Barclays is down again. I think it’s time to switch."
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Another added: "I’m trying to pay my tax and your online banking keeps crashing. You did anticipate it being a busy day, right?" A third chimed in: "I’m trying to pay HMRC but my payment won’t go through despite me confirming in the app?" Responding to the complaints, Barclays’s UK Help team said: "We’re aware of some issues which are being investigated as urgent."
One customer said: "Final straw for me this, I'll be moving my business' account elsewhere. Can't pay wages etc.." Another added: "I tried my card in the shop and I the machine and both declined even though I have funds available so no cards and machines may not be used!!!!!"
A spokesperson for Barclays also commented: "We're having some problems with some of our systems today - we're sorry about this and we're working hard to fix the issue.
"You may have trouble using some features in our app, Online Banking as well as payments in and out of your accounts - we're also unable to help you over the telephone or our Message us service.
"You can still use your cards and cash machines as normal. For updates and to request a text when we're back up and running search 'Barclays service status' online."