Barclays says 'really sorry' and urges customers to visit a Post Office
Barclays has spoken out after a customer was forced into a 14 mile round trip to pay in cash. The high street bank issued a response amid a swathe of branch closures this year, and responded to an angry gripe from an account holder on social media.
The Twitter/X user said: "@Barclays.... the irony. Spent 20 minutes trying this yesterday...sort your app out it doesn't work. Had to drive 14 mile round trip to pay it in one of the few remaining branches you haven't closed in Warwickshire."
In reply, Barclays said: "Hi Mike, thanks for getting in touch, I'm sorry to hear about the issues you faced yesterday paying in a cheque. Could you please pop over to DM and let me know what the problem you had paying in the cheque on the app? Did you get any error messages or codes? 1/3
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"I’m really sorry you’re also finding it difficult to come and see us, we’re still in a lot of communities even if the branch has closed. Are you aware you can now do a lot of your everyday banking in the Post Office? Including paying in cheques. 2/3
"I’ve attached a link here https://barclays.co.uk/ways-to-bank/post-office-banking/… where you can find all the features available. If you'd like to discuss this further please let me know your full name, postcode and contact number in DM? -Andrew 3/3."
When you get to the counter, you’ll be asked to put your card into the card reader and enter your PIN to confirm your account details. The bank explains: "You can pay money into your account using your debit card and PIN. If you have a savings account with us, you can pay money in using your savings deposit card. You can pay in up to £3,000 in cash for every transaction and up to £10,000 in cash annually at Post Offices.
"This will count towards your overall annual cash deposit limit of £20,000, so if you’ve hit your limit, you’ll no longer be able to pay in any more cash at Post Offices."