Brighton Palace Pier customers charged more than £2,000 for funfair rides in 'processing error'

·1-min read

Hundreds of people were accidentally charged thousands of pounds to go on fairground rides at Brighton Palace Pier.

The operators of the pier have apologised, blaming the issue on a "processing error" by payment providers Worldpay.

In a statement posted on social media, Anne Ackord, the CEO of The Brighton Pier Group, said that the issue was caused by the date being used by the payment processor, instead of the actual amount due.

This saw customers charged more than £2,100, with the last two digits of 2021 coming first.

Ms Ackord said: "A number of our customers contacted Worldpay, who refused to engage with them on the grounds of data protection.

"As soon as we discovered that this serious error had occurred we entered into discussions with Worldpay - who have accepted full responsibility - to ensure that refunds are processed without delay.

"The money wrongly debited from our customers' bank accounts will be refunded by Worldpay at the earliest opportunity and any associated bank charges that they might have incurred will also be returned to their accounts.

"Brighton Palace Pier would like to apologise profusely to customers who have been affected by this error and assure them that we have reacted swiftly and decisively to ratify the situation."

The statement went on to quote a letter sent by Worldpay to The Brighton Pier Group.

It said: "We'd like to offer our personal apologies for this issue and any inconvenience caused.

"Worldpay will correct these errors by processing a credit on the affected customers' accounts today to remove the debited amounts that were applied in error and any bank charges that may have been incurred.

"We can offer no excuse for the fact that your customers were debited incorrectly."

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