Is BT internet and email down? What we know

·1-min read
Photo via BT.
Photo via BT.

BT customers reported outage issues with their internet connection on Friday morning.

Reports first began to appear on Down Detector, a service for reporting website outages, shortly after 6.30am on Friday, January 28.

The issue appeared to peak at 7.41am with more than 100 people reporting issues accessing the internet.

BT internet issues affected 86% of customers on Friday morning, according to Down Detector reports.

Meanwhile 13% of BT customers reported issues with their email accounts.

"I cannot access emails this morning, is there an issue?," one said.

BT internet issues

The BT issue affected customers across the country, according to Down Detector.

Confirming the outage on social media, BT told customers it was "aware of the issue and it is being investigated".

Customers took to Twitter to share reports of their internet and email access issues with BT.

"My broadband is out," one social media user said.

Another said: "Morning @bt_uk - can’t access e-mails this morning, is there an issue?"

BT has advised any customers still affected by issues to reach out following "a further update after 8.30[am]".

Replying to one affected customer, BT said: "There should be a further update after 8.30 if you need to come back to us."

Our goal is to create a safe and engaging place for users to connect over interests and passions. In order to improve our community experience, we are temporarily suspending article commenting