BT issues new rules for millions of broadband customers and says 'it's necessary'

BT finally has announced new rules for broadband price rises that'll impact millions of customers in the UK. BT no longer link its annual price rises to the CPI measure of inflation and instead, monthly broadband bills will increase by a flat monthly fee.

BT has published the price hikes for BT and EE broadband customers. The changes take place from March 2025, it has confirmed, with hikes including: BT Broadband customers — an extra £3 per month, EE Broadband customers — an extra £3 per month and EE Mobile customers — an extra £1.50 per month.

EE data plans for devices (Apple Watch, laptops, tablets) — an extra £1.50 per month, EE TV customers — an extra £2 per month and out-of-bundle services — a 5% annual increase have also been named by BT in a warning to its customer base.

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Marc Allera, CEO of BT Consumer Division confirmed the exact pounds and pence increase that customers could expect in the coming months. Mr Allera spoke out in a company blog post, writing: "The cost of living and a digitally inclusive society are now more relevant and important than ever. I’ve written before about how our annual price change is never an easy conversation to have with customers.

"But it is a necessary conversation to have to help us manage our own rising costs and investments we’re making into networks and customer service, while also protecting those customers in vulnerable circumstances, experiencing financial hardship or digital exclusion.

"It is also important to point out that our price rises have not risen in line with usage. Customers' consumption of data, across the industry, has trebled across mobile and fixed networks in the past five years alone. All this while telco services continue to make up only a small and declining share of household outgoings, representing just 3.5% of average monthly basket spend."