Care home 'requires improvement'

·2-min read
Dalton Court Care Home, Cockermouth. Credit: Google Maps
Dalton Court Care Home, Cockermouth. Credit: Google Maps

A COCKERMOUTH care home has received a ‘requires improvement’ from the Care Quality Commission.

Dalton Court Care Home, which currently provides support to 41 older people and people living with dementia and physical disability, received the rating on August 12.

Whilst the residential home received a ‘good’ rating in categories such as effectiveness, caring and responsiveness, areas such as the safety of the operation and whether or not it was well-led were branded as 'needing improvement'.

According to the CQC report, it reads: “At this inspection the safe rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

“At our last inspection we rated the ‘well-led’ question good. At this inspection the rating has changed to requires improvement. This meant the service management and leadership was inconsistent. Governance systems did not always support improvement,” they said.

The CQC was in praise of the knowledge of the staff on-hand alongside allowing patients to have maximum indepedency.

“People were supported by sufficient numbers of staff, who were knowledgeable about risks to them.

“Relatives were confident that their family members were safe living at the service. One relative said, ‘I know that [person] is safe and being looked after.’ Staff knew how to identify and escalate any concerns about people's safety. Visiting arrangements were in place to ensuring family and friends were able to visit their loved ones, whilst being mindful of infection transmission risks.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice,” they said.

READ MORE: Bellcare, Workington receives top class rating from CQC