CCTV captures harrowing moment dementia-suffering OAP was killed by bank customer in queue row

The moment Richman pushed Myra Coutinho-Lopez
-Credit: (Image: Hertfordshire Constabulary)


This is the moment an impatient bank customer pushed a "confused" pensioner to the ground, killing her. Courtney Richman had become impatient as queues built while dementia-sufferer Myra Coutinho-Lopez tried to withdraw money at the Lloyds Bank in Welwyn Garden City, Hertfordshire.

As staff tried to help her a queue began to form in the branch. And then an argument broke out between the two women over the length of time the pensioner was taking.

When the elderly victim moved from the counter following the offer of assistance from a member of public, Richman was seen clapping her hands. The pensioner reacted by swinging her handbag towards Richman, hitting her with it as she turned away.

It was then Richman pushed the pensioner with both hands, sending her "some distance", landing on the floor on her hip and shoulder. She was taken to hospital but sadly died from her injuries over a week later on Thursday, December 16, 2021.

Richman was arrested the day after the incident, on Tuesday, December 7. On Friday she appeared at Luton Crown Court for sentencing after previously being convicted of manslaughter.

She was sentenced to 16 months imprisonment, suspended for 21 months. Richman was also given a rehabilitation requirement lasting between 15 to 25 days and was ordered to complete 180 hours of unpaid work.

Following her death the pensioner's family paid tribute to her saying she was a "truly unique person" who had a "strong commitment to supporting others whenever and wherever possible."

Detective Superintendent Rob Hall, Head of the Bedfordshire, Cambridgeshire and Hertfordshire Major Crime Unit, said: “This has been a harrowing ordeal for Myra’s family and our thoughts remain with them at what continues to be a difficult time.”

Myra’s daughter, Michelle Lopez, paid tribute to her mother and said: “We’ve been forced to navigate the difficulties and trials of life without my beloved mother for over two years. Her life was taken away from her on 16 December 2021, and we’ve been left trapped in an emotional prison with scars too deep to be mended ever since.

“She’s left an unspeakable void to all who knew her including her beloved children, extended family and lifelong friends worldwide. The yearning for my mother’s presence is a constant ache in my heart, particularly as I observe other daughters engaging in mundane activities with their mothers, such as grocery shopping or sharing a coffee or meal together. These memorable moments now evoke a feeling of emptiness.

“Those who knew her miss her deeply and will continue to cherish her memory and honour her legacy of kindness, fortitude and generosity. She was a shining light on how to survive and thrive in life despite adversities and setbacks.

“After enduring years of waiting, I’m thankful to the jury for reaching a guilty verdict, and for the work of Hertfordshire Constabulary officers and the Crown Prosecution Service.”