Chatty California Drive-Thru Employee Slows Line, Refuses Service After Customers Complain

An employee chatting with a driver at a Jack in the Box drive-thru window argued with a hungry customer who complained as they waited for service in Bellflower, California.

This video, shared September 15, shows an employee leaning out of the drive-thru window and clasping a customer’s hand as she laughs. As they talk, multiple cars wait in line and some people begin to grow frustrated.

“Yo! What’s going on with the food?” a customer is heard asking the woman, who responds by saying “Excuse me? What am I doing? I’m correcting an order. That’s what I’m doing.”

After back-and-forth comments, the employee tells the customer she won’t take their order and encourages them to “go ahead and leave.” The customer repeatedly asks for the employee’s name, and says he wants to report her.

The video was recorded by Instagram user @ruthillea, who said the employee “continued to yell and curse” once she stopped recording. She told Storyful she left the area without getting food to avoid any further confrontation with the worker.

“We just drove off. She eventually gave us her name as we were pulling off,” she said.

The would-be customer said the restaurant’s owner apologized and said the “relatively new” employee “would not be working [at the restaurant] much longer.” She said she sent the footage to the owner and was offered Jack in the Box coupons, but did not accept them. Credit: @ruthillea via Storyful