Citizens Financial Group, Inc. Reports Fourth Quarter Net Income of $450 Million and EPS of $0.98

Underlying Net Income of $454 Million With EPS Of $0.99

Record noninterest income up 17% year over year, paced by strong results in mortgage banking with record results in capital markets and foreign exchange and interest rate products

2019 net income of $1.8 billion and EPS of $3.81

2019 Underlying net income of $1.8 billion up 4% and EPS of $3.84 up 8% from 2018

Tangible book value per share of $32.08 up 12% year over year

Board declares an 8% increase in quarterly common stock dividend

Citizens Financial Group, Inc. (NYSE: CFG or "Citizens") today reported fourth quarter and full year 2019 financial results. The earnings press release, investor presentation, and financial supplement are available at http://investor.citizensbank.com. In addition, these materials will be furnished to the Securities and Exchange Commission (SEC) on a Form 8-K and will be available on the SEC website at www.sec.gov.

"We are pleased to report solid results this quarter, as strength in our fee-based businesses and good loan growth in Consumer and Commercial offset pressure on net interest margin from the external rate environment," said Chairman and Chief Executive Officer Bruce Van Saun. "We are pleased with the progress we made this year in building out our capabilities, enhancing customer advice and experience, and positioning our technology eco-system for the future. Success in 2020 will require further disciplined execution, but the building blocks are in place with our TOP 6 program and related strategic initiatives."

Citizens also announced today that its board of directors declared a first quarter 2020 cash dividend of $0.39 per common share. The dividend is payable on February 12, 2020 to shareholders of record at the close of business on January 29, 2020. The quarterly common dividend is up 22% higher than a year ago.

As previously announced, Citizens will host a conference call to review its fourth quarter and full year 2019 financial results. Interested parties may access the call and related materials through the following details:

Conference Call

Time: 9:00 am ET

Dial-in: (844) 767-5679, conference ID 2469575

Webcast/Presentation: The live webcast will be available at http://investor.citizensbank.com under Events & Presentations.

Replay Information: A replay of the conference call will be available beginning at 12:00 pm ET on January 17 through February 17, 2020. Please dial (866) 207-1041 and enter access code 1417263. The webcast replay will be available at http://investor.citizensbank.com under Events & Presentations.

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $165.7 billion in assets as of December 31, 2019. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 2,700 ATMs and approximately 1,100 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services, including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products, and asset finance. More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook.

Cautionary Statement About Forward-Looking Statements

This news release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words "believes," "expects," "anticipates," "estimates," "intends," "plans," "goals," "targets," "initiatives," "potentially," "probably," "projects," "outlook" or similar expressions or future or conditional verbs such as "may," "will," "should," "would," and "could." Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found under "Risk Factors" in our Annual Report on Form 10-K filed with the United States Securities and Exchange Commission on February 21, 2019.

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Contacts

Media: Peter Lucht —  781.655.2289
Investors: Ellen A. Taylor — 203.900.6854