City student claims Onyx site 'reeked' after toilets and showers were out of action for 'hours'

-Credit: (Image: Google)
-Credit: (Image: Google)

An undergraduate living in a student tower block has claimed the building "reeked" after toilets and showers were out of action for "over 30 hours". The water supply to dorms at Onyx, based in Aston, was turned off earlier this week.

Management of the Lancaster Street accommodation apologised after students were unable to access water in their rooms. One student, who we have chosen not to name, said he and his peers were unable use their showers or toilets and that the entire building subsequently "reeked".

He told BirminghamLive earlier this week: "The water has been turned off due to an issue found in a 'planned water tank cleaning' - which no-one was made aware of in advance. We're dealing with no showers, no flushing toilets and no way of washing up hygienically.

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"The whole building has reeked of the build up of waste in the toilets and pipe system. It is a situation I believe no one should ever be put in."

Prestige Student Living, which manages the site, apologised to students for the "inconvenience" and confirmed yesterday that the water was back on. The property firm said the water supply ceased after a mechanical fault was found while cleaning out the building's water tank.

We asked how many hours the water supply was out of action but did not receive a response. A spokesperson for Prestige Student Living said: "The health and safety of our residents is our number one priority.

"A mechanical fault was discovered during routine cleaning of the property’s water tank. This meant that residents were temporarily unable to access water from their rooms.

"Once we were made aware of the issues, we took immediate steps to provide bottled water and alternative showering facilities whilst we investigated. We can confirm that the issue has been resolved and water has been restored to all residents.

"We apologise for the inconvenience this may have caused. We would encourage anyone who has any concerns to contact our dedicated reception team for support.”