Council welfare rights officers working from GP practices to ensure people are getting benefits and support

Welfare rights officers from North Lanarkshire Council have been working from GP practices in Airdrie, Bellshill, Coatbridge and Wishaw to make sure that people are getting the benefits and support to which they are entitled.

Almost 2000 people have been supported since the project first launched in Coatbridge in 2022, with an increase of around £2 million generated for these patients.

Councillor Geraldine Woods, convener of wellbeing and tackling poverty, visited the Waverley surgery in Coatbridge.

She said: “There is a clear link between poverty and poor health and our team of advisers are working closely with staff in GP practices to ensure patients are getting the all the benefits and financial support that they qualify for.

“It was great to visit the staff and hear first-hand the positive difference they are making to people’s lives.”

One patient, William McWhinnie, received support following a heart attack, which left him unable to work.

He was unsure of which benefits he was due. However, following support from North Lanarkshire Council’s welfare rights’ team, he was able to receive adult disability due to his change of circumstances.

In addition, when he turns state pension age, he will get full housing benefit as he is a council tenant.

If you are struggling with money worries, call the team now on 01698 332551 or email

For more information, and to request free and confidential support online, visit here.

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