County clerks working through issues

Mar. 10—The Kentucky County Clerks Association continues to work its way through the implementation of the state's new vehicle registration system known as KAVIS, according to a news release.

They are still working through significant delays and problematic transactions, stated the release, but they are processing an increasing number of transactions each day.

KCAA leadership expressed concerns and frustrations with the Kentucky Transportation Cabinet on behalf of customers and motor vehicle staff, according to the release.

KYTC said the KAVIS team is working seven days a week to correct the programming errors.

The KYTC's Motor Vehicle Licensing Division is often sharing inconsistent information with county clerks about transactions, potential workarounds and the MVL's level of assistance with problematic transactions, according to the release — which slows down service for customers.

KCCA is requesting customers be prepared as possible when visiting their county clerk.

Do the following: bring your driver's license or state-issued ID card; bring your renewal notice and previous year's registration; bring proof of insurance; be prepared for longer waits; check your county clerk's holiday hours (March 29 and 30); including a contact number for any transaction by mail, online or drop-off; and visit for renewals with verified proof of insurance and that the customer is current with all taxes owed.

March is the busiest month of the years in county clerks' motor vehicle departments, according to the release.