Couple demand compensation for helping restrain 'abusive' Jet2 passenger after she's fined £85k

Megan White

A couple who restrained an “abusive” woman who allegedly tried to storm the cockpit of a Jet2 plane are demanding compensation.

Lorna and Clive Lucas helped hold back Chloe Haines after she was accused of a "catalogue of aggressive, abusive and dangerous behaviour" on a flight bound for Dalaman in Turkey.

On Thursday, the 25-year-old was hit with an £85,000 bill and a lifetime ban from the airline.

But Mrs Lucas, from Crayford, Kent, believes she and other passengers who helped restrain Ms Haines should be given a reward.

She said she was “disgusted” that her only reward was a soft drink and wants a cut of the fine.

Mrs Lucas, 52, told the Sun: ““They fine her, but they don’t feel they owe us any goodwill gesture because it wasn’t the airline’s fault - that was their answer to us.

“I’m not happy with them at all for not recognising us. It was traumatic. That’s why I am so disappointed with Jet2.

"People said to me, 'They've not given you anything?' I said, 'Not even a £50 voucher off the next flight'.

"People say to me, 'that's absolutely disgusting'."

Mrs Lucas also claims that despite a representative from the airline suggesting they would receive a goodwill gesture, they were only given phone numbers for counselling hotlines.

A Jet2 spokesman added: "Our highly trained crew did a fantastic job of looking after everybody onboard the flight in very difficult circumstances, including restraining Miss Haines with the help of customers.

"We have already been in touch with those involved to offer our thanks and offer appropriate gestures of goodwill.

“Our cabin crew are trained to deal with disruptive passenger behaviour, and although incidents such as this are very rare, it is completely unreasonable to expect them to have to deal with physically aggressive or violent passengers."