Cyber attack puts c2c rail station ticket offices out of action

Cyber attack - c2c ticket offices are out of order. Pic: BTP
Cyber attack - c2c ticket offices are out of order. Pic: BTP

A CYBER attack continues to put c2c ticket offices out of action.

The issues, first reported last week, is still affecting ticket offices along the Shoebury to London Liverpool Street line.

A cyber attack against parent company Trenitalia c2c is causing technical difficulties with station office ticketing systems.

Customers are encouraged to purchase tickets in advance using alternative platforms, which are still operating as normal.

A spokesman for the firm said: “Trenitalia c2c is working with our suppliers to resolve the technical issues, which will allow tickets to be sold at c2c ticket offices.

“We apologise to any c2c customers that have experienced issues buying tickets over the last few days. In the meantime, we would like to reassure customers that tickets can be purchased at our ticket machines or alternatively bought in advance using the c2c App and free Smartcard.

“Staff at our stations will also be available for any queries or technical support. Customers can order a free c2c Smartcard via the c2c website”

A British Transport Police spokesman said: “An on-going technical issue means you may not be able to buy tickets at c2cl ticket offices.

“However our foot patrols are still continuing with officers currently out on morning patrols engaging with passengers and staff.”