DWP guidelines for Universal Credit claimants ahead of Jobcentre interviews

Signage for a Jobcentre Plus
-Credit: (Image: PA)


The Department for Work and Pensions has released an important update regarding Universal Credit claims. The DWP website now provides clear instructions on the identity verification process required for claimants.

Those attending an interview at a Jobcentre Plus must bring specific identification documents. The DWP has detailed the complete list of necessary documents for the interview to proceed.

Claimants are required to present originals of the following: one photo ID, one proof of address, and one additional proof of identity. Universal Credit is a monthly payment designed to assist with living expenses.

It is replacing Child Tax Credit, Housing Benefit, Income Support, income-based Jobseeker's Allowance (JSA), income-related Employment and Support Allowance (ESA), Working Tax Credit - and numerous individuals have received letters instructing them to take action.

In this latest update, the DWP has provided a comprehensive list of acceptable photo IDs for jobcentre interviews, reports Wales Online:

  • passport from any country

  • photocard driving licence (full or provisional)

  • NHS identity card with a biometric chip

  • armed forces or police identity card

  • PASS card (National Proof of Age Standards Scheme)

  • biometric residence permit (BRP) showing you’re allowed to stay in the UK for 6 months or more

  • foreign national identity card (but not identity cards issued under the UK National Identity Scheme)

  • immigration status document or other travel document showing you’re allowed to stay in the UK indefinitely

  • certificate of naturalisation as a British citizen, which shows you’re allowed to work in the UK

  • foreign photocard driving licence with an international driving permit, valid for up to 12 months from the date you entered the UK

  • a residence permit, registration certificate or other document showing your right to live permanently in the UK, if you’re a national of the EU, Switzerland, Norway, Iceland or Liechtenstein

  • permanent residence card issued to a family member of a national of the EU, Switzerland, Norway, Iceland or Liechtenstein

The following can be used as proof of address:

  • mobile phone, landline phone, gas, water or electricity bill dated within the last 6 months

  • bank, building society, credit card or credit union statement, dated within the last 6 months

  • current Council Tax statement

  • UK full or provisional photocard driving licence (if not already used as photo ID)

  • UK full paper driving licence

  • vehicle registration documents

  • your most recent tax notification from HMRC (for example, tax assessment, statement of account, notice of coding)

  • any other correspondence from HMRC (but not a P45 or P60)

  • mortgage statement

  • letter from your employer

  • letter from a school, college or university

  • buildings, contents or vehicle insurance policies

  • life insurance or assurance policies

  • council rent card or tenancy agreement

  • proof from the electoral register that you live at the address

  • personal loan account statement

  • student loan documents

  • letter from an accountant or solicitor

  • certificate from a utility supplier showing you use a pre-payment arrangement at your address, dated within the last 6 months

To view the complete list of all IDs, including proof of identity, click here. Letters are being sent to legacy benefits claimants by the Department for Work and Pensions; these benefits will cease next year, with claimants migrating to Universal Credit.

The migration from legacy benefits to Universal Credit was expedited last month as the Government declared that all 1.6 million claimants on the older system would receive "migration notices" by the end of 2025 three years earlier than originally planned.

Recent data indicates that approximately one in four individuals claiming old-style benefits fail to transition to Universal Credit, hence exiting the benefits system. This issue is particularly prominent among seniors, with one in three people over 60 dropping out of the system.

Citizens Advice suggests that the DWP doesn't seem to comprehend why so many benefit recipients are exiting the system. The advice service believes that a large number of them "have higher levels of practical and emotional support needs - but the managed migration process isn't meeting these needs."