East Lothian carer 'pulled' dementia patient's arm and blamed them for being sent home

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An East Lothian care home assistant pulled a dementia patient by the arm and told them it was 'their fault' she got sent home.

Rebecca Greaves was given a 24-month warning on her registration after a hearing with the Scottish Social Services Council this week. The care assistant was judged to have placed multiple residents at risk of "emotional harm."

While working at Lammermuir House Care Home, Dunbar, in June 2023, Greaves pulled a service user, who has dementia, by the arm, before shouting "move, I haven't got time for this."

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Greaves also uttered the same remark to another dementia patient and "neglected" them by sitting behind the patient when they were distressed, instead of comforting them.

In June 2023, Greaves put her face near another patient and said: "We're all going home and you're staying here." Just five days later, she also "forcibly" grabbed two napkins from the same person's bag and upon being sent home from work - blamed the vulnerable service user and shouted it was "their fault this happened."

The council wrote how Greaves later showed remorse and insight following her concerning pattern of behaviour and has not worked in social services since the incidents took place.

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However, it said Greaves "verbally abused" patients and caused emotional harm to another. The council wrote: "Social service workers are expected to communicate in an appropriate, open, accurate and straightforward way. They are expected not to abuse, neglect or harm people who use services.

"They are also expected not to put themselves or others at unnecessary risk. On multiple occasions, you have raised your voice or shouted at vulnerable residents in your care. This behaviour amounts to verbal abuse of vulnerable people.

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"You have also acted in a physical manner towards AA, in that you have pulled herby the arm. This behaviour amounts to physical abuse of a vulnerable person. You have failed to provide appropriate support to BB when they were distressed, and this is neglect of a vulnerable person. Your behaviour caused emotional harm to AA and placed both AA and BB at risk of emotional harm."

A spokesperson for Four Seasons Health Group, who run the care home, commented: “The care and wellbeing of our residents remains our first priority and we will always act to uphold our high standards of care. At the time of the allegations, we suspended the employee immediately while an investigation was carried out. The employee was then dismissed, and we reported the matter to the Scottish Social Services Council.”