EE will scrap special service used by thousands from next month

James Rodger
·2-min read
EE will scrap special service used by thousands from next month
-Credit: (Image: Reach Publishing Services Limited)


EE is set to scrap special service used by thousands with Apple devices within DAYS. EE is axing its “smart number” service which allows you to use your phone number to make and receive calls and texts on Apple devices.

Since 2018, thousands of customers at the network have been able to use their mobile numbers to make and receive calls across all their Apple devices without needing their iPhones nearby. But it will be switched off for good next month on December 9.

It allows users to connect multiple devices, such as iPads and MacBooks, to a single phone number. This enables calls and texts to be made and received on these devices without needing their iPhones nearby.

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Customers who use the service have now received emails that read: "Hi, We wanted to let you know that, from December 9, you'll no longer be able to use your EE shared number service on MacBooks and iPads. We're sorry for any inconvenience caused by this update."

A message to customers explains: "We wanted to let you know that, from 09 December, you’ll no longer be able to use your EE shared number service on MacBooks and iPads. Watch functionality, along with the Apple-provided iCloud number-sharing function, won’t be affected. We’re sorry for any inconvenience caused by this update.”

An EE spokesperson told ISPreview: “From 9th December 2024, the ability to use our shared number service on MacBook and iPad devices will longer be available on the EE network. We’re committed to offering a range of services for our customers so always review our portfolio on a regular basis. Any customers affected by this update have been notified via SMS.”

EE customers who still want to make and receive calls and texts across their Apple devices can continue to do so using iCloud Wi-Fi Calling - but you need to be connected to Wi-Fi to do this.

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