EE, Virgin Media, Vodafone, TalkTalk customers urged to ditch provider

The best and worst broadband firms for complaints have been revealed – and the winner isn’t Virgin, BT or Vodafone. The latest figures from Ofcom reveal Sky received the least amount of complaints per 100,000 customers from April to June.

The best and worst broadband providers for customer complaints show Sky has 5 per 100,000, with Plusnet at 6, TalkTalk at 10, BT at 10, Vodafone at 12, EE at 14, Virgin Media at 15 and Now at 18. Utility Warehouse came out top for landline complaints, with none at all per 100,000 customers.

While NOW Broadband was still the most complained-about provider, it did see a drop in its number of complaints from a previous 22 per 100,000. As did Virgin Media, which is down from 18. Two other broadband providers received above the industry average number of complaints during this period. EE had 14, which is the same number as the previous report, and Vodafone saw a drop to 12 per 100,000 from a previous 16.

READ MORE: Exact hour UK -5C snow will start with 'four inches' dumped on England

READ MORE: All the parts of England set for snow on Sunday, Monday, Tuesday according to Met Office

READ MORE Premier Inn customers furious over change to hotel bars that's 'needless'

A NOW TV spokesperson said: "We are actively working on improvements to ensure that our customers receive both the best possible broadband and customer service experience. While this figure reflects only a small segment of our customer base, we do not take it lightly and will continue to listen to the feedback to better serve our customers.”

Both EE (which previously offered TV under BT) and Virgin Media topped the pay-TV ofcom complaints ranking, with nine complaints per 100,000 customers compared to the industry average of just four. Sky TV and TalkTalk received below the industry average, at one and two complaints per 100,000, respectively.

If you're unhappy with your broadband provider and your contract is about to end, you might be able to grab a great broadband deal with a different provider this Black Friday.