Family forced off Gatwick flight after asking passengers not to eat nuts

A family who asked co-passengers not to consume nuts due to their daughter's extreme allergy were told to leave their flight to Turkey. Georgie Palmer and Nick Sollom said they asked the crew for a public announcement for the condition, but when denied, they took it upon themselves to request those seated around them to refrain from eating nuts and pass on the message further.

However, it all backfired as they were told to leave the plane after the pilot caught wind of this. The couple had to set off the next day and incurred an additional cost of £5,000 booking another flight with a different airline, alongside shelling out for hotel charges.

According to MailOnline, the trouble stirred up while they boarded a SunExpress plane from Gatwick to Dalaman. Georgie told the title: "The captain decided because of my daughter's allergy he didn't want to fly with her on board.

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"When he found out I had spoken to the other passengers he was screaming at me from the cockpit. He was so angry, the next thing I knew we were told to get off the plane."

Georgie maintains that none of the fellow passengers had aired any complaints over their request.

The family then sought alternative arrangements and boarded an EasyJet flight where the crew did request that passengers refrain from eating peanuts. Speaking about the alarming effect of the situation on her young daughter, Georgie said: "Rosie is in a terrible state about this. It has ruined her holiday."

A SunExpress spokesperson said: "We take the safety of our passengers very seriously. Shortly after boarding our flight from London Gatwick, the passenger raised a concern about one of his family group having a serious peanut allergy and requested an announcement to other passengers."

The statement continued: "We refrain from making these kinds of announcements as, like many other airlines, we cannot guarantee an allergen-free environment on our flights, nor prevent other passengers from bringing food items containing allergens on board. Due to the insistent behaviour of the passenger to others on board that they should not consume nuts, the captain decided it would be safest if the family did not travel on our flight."

"When this was explained to the passenger, he did exhibit aggressive behaviour towards our crew members, and tried to gain access to the cockpit. To ensure the safety of our crew and our passengers on board, we cannot tolerate aggressive and unruly behaviour on our flights."

They added: "Additionally, our website states that passengers must notify us 48 hours in advance of any special care required due to a medical condition and no such notification was received from the passengers in this instance. However, we are fully aware that this was an upsetting situation for the family, and we are taking the incident as an opportunity to conduct a review of the information provided during our booking process to ensure more effective solutions for passengers with allergies."

Mr Sollom said: "at no point did I behave aggressively towards any of the crew". He said he asked to speak to the captain to plead their case and "knocked twice on the cockpit door before leaving the plane".

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