Flambards season pass fury as popular rides face axe

One of the rides at Flambards in Helston
-Credit: (Image: Greg Martin / Cornwall Live)

Flambards regulars have been left gutted after the announcement that four of its most cherished rides are closing. The Thunderbolt, Sky Swinger, SkyForce, and The Hornet Rollercoaster will soon be departing from the park after providing years of excitement.

Citing a persistent shortage of specialist parts, Flambards explained that maintaining these attractions has become "increasingly challenging". On Monday (June 3), the park revealed a reduction in ticket prices due to "a number of our thrill rides" being temporarily out of action.

Yet, just two days later on June 5, the gravity of the situation was fully disclosed on social media as the theme park confirmed it is "retiring a number of our thrill rides". Additionally, Flambards announced a temporary closure from June 10 to July 1 to facilitate updates to the site.

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The decision to shut the rides has sparked outrage among families, especially those who had invested in season passes. Disgruntled users have voiced their frustration and disappointment on the park's Facebook page following the unexpected news.

One disgruntled customer expressed their frustration, saying: "Going to have two unhappy children. Can't believe you didn't know this when you issued the season passes. They should be refunded in full in my opinion for inconvenience."

Another upset pass holder remarked: "We have a season pass, paid £250 for our family. All our three kids are too old for all the rides left so now we have no reason to go. I feel this is now a missold season ticket and we would NEVER have paid FULL PRICE three times! We need to be reimbursed for this."

A third chimed in with their disappointment: "So less than three visits you're offering a partial refund to pass holders yet anyone else is meant to just accept that it's ok that we've paid £45 for a season including the big rides which are now going and just to add insult to injury, you're also going to be closing the park for the best part of a month of what is already a short season?"

Another local visitor expressed their frustration saying: "Thanks very much for letting us know AFTER we've bought our locals yearly passes! You must have known prior to this announcement. The cost of living has affected everyone, we had to save for ages to buy four local passes, and now you say you've reduced your entry fees accordingly, well that's all well and good but we've paid £135 and my mum paid £45 for a ticket too. Yes we've loved these rides but it's a real slap in the face to locals who have supported you with their purchases. The least you could do is offer a partial refund to locals since you've 'adjusted' you're entry prices."

A resentful park-goer who was angry at not being informed about the closures prior to purchasing season passes said: "Fancy fooling locals, locals who have visited year in year out. This would have been known when 100's of locals were buying their season passes yet you still decided not to mention that nearly ALL of your main attractions were leaving. This feels calculated! ".

One dismayed customer shared: "Sorry but to offer zero compensation to anyone who's already visited more than three times is an absolute joke as the new offering is not what we paid for!"

A spokesperson for Flambards responded to questions about season passes, stating: "Pass holders: Partial refunds are available for those who wish to carry on with their passes once we re-open, or the option to cancel your passes is available. Please bear with the team as we go through your email and phone call requests, we are doing our best to get back to everyone as quickly as possible."

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