Flambards season pass holders furious as popular rides set to close

One of the rides at Flambards in Helston
-Credit: (Image: Greg Martin / Cornwall Live)


Regular visitors to one of Cornwall's most famous family attractions have been left furious after finding out it has closed four of its most popular rides. Flambards, in Helston, announced that The Thunderbolt, Sky Swinger, SkyForce and The Hornet Rollercoaster are due to leave the site shortly after years of action.

It blamed the ongoing shortage of specialist parts for the closure of the rides, stating it has made the maintenance "increasingly challenging". Flambards announced on Monday (June 3) that it would be reducing its pricing due to "a number of our thrill rides" being temporarily closed.

However, two days later on June 5, the theme park admitted the full scope of the issue on social media, explaining that it is actually "retiring a number of our thrill rides". It added that the park will be closing from June 10 to July 1 while its operators make updates to the site. See the full story here.

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This left many loyal visitors and families feeling angry at the decision, particularly those who had recently bought season passes. They took to the comments section on the Facebook post to express their disappointment at the announcement.

One person wrote: "Going to have two unhappy children. Can't believe you didn't know this when you issued the season passes. They should be refunded in full in my opinion for inconvenience."

Someone else commented: "We have a season pass, paid £250 for our family. All our three kids are too old for all the rides left so now we have no reason to go. I feel this is now a missold season ticket and we would NEVER have paid FULL PRICE three times! We need to be reimbursed for this."

While another said: "So less than three visits you’re offering a partial refund to pass holders yet anyone else is meant to just accept that it’s ok that we’ve paid £45 for a season including the big rides which are now going and just to add insult to injury, you’re also going to be closing the park for the best part of a month of what is already a short season?"

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A fourth added: "Thanks very much for letting us know AFTER we've bought our locals yearly passes! You must have known prior to this announcement. The cost of living has affected everyone, we had to save for ages to buy four local passes, and now you say you've reduced your entry fees accordingly, well that's all well and good but we've paid £135 and my mum paid £45 for a ticket too. Yes we've loved these rides but it's a real slap in the face to locals who have supported you with their purchases. The least you could do is offer a partial refund to locals since you've 'adjusted' you're entry prices."

Another who was angry with the park for not informing people about the closures before they bought season passes wrote: "Fancy fooling locals, locals who have visited year in year out. This would have been known when 100’s of locals were buying their season passes yet you still decided not to mention that nearly ALL of your main attractions were leaving. This feels calculated!"

Others expressed disappointment at feeling they haven't got value for money. One person said: "Sorry but to offer zero compensation to anyone who’s already visited more than three times is an absolute joke as the new offering is not what we paid for!"

In response to the queries about season passes, a spokesperson for Flambards commented: "Pass holders: Partial refunds are available for those who wish to carry on with their passes once we re-open, or the option to cancel your passes is available. Please bear with the team as we go through your email and phone call requests, we are doing our best to get back to everyone as quickly as possible."

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