Glastonbury: Live at Worthy Farm event livestream suffers major technical issues

·3-min read
Photo credit: Matt Cardy - Getty Images
Photo credit: Matt Cardy - Getty Images

Glastonbury's effort to bring a bit of the festival spirit this year after its cancellation was thrown into shambles by some unfortunate technical difficulties.

While not even rain can usually ruin a festival, tonight's (May 22) virtual event Glastonbury Festival Presents Live at Worthy Farm was derailed when many viewers could not access the paid live stream.

Many ticketholders received an "invalid code" error and were denied access when they tried logging into the virtual gig, which includes performances from the likes of Coldplay, Wolf Alice and George Ezra.

Photo credit: Matt Cardy - Getty Images
Photo credit: Matt Cardy - Getty Images

The advertised starting time was 7pm, but many viewers still reported issues over 90 minutes into the live stream.

The streaming platform Driift Live, which was hosting the show, was the first one to address the malfunction on Twitter, encouraging viewers to "please keep trying and you should be able to access soon."

The official Glastonbury channels also posted an apology, saying they were trying to fix the issue and asking festival-goers to "Please bear with us."

Photo credit: Matt Cardy - Getty Images
Photo credit: Matt Cardy - Getty Images

In an attempt to fix the issue with authentication for ticketholders, the festival later released a link to access the concert stream for free for everyone, without the need to prove the purchase of a ticket.

Glastonbury co-organiser Emily Eavis also shared her apology on Twitter, adding: "We will obviously make sure we show the whole film again from tomorrow too and give you the chance to catch up on any bits you missed."

Driift Live the company that produces and streams live events, including Live At Worthy Farm, tweeted that fans now can apply for refunds, however, they'll also be sent another link to watch the live stream again on Sunday 23 May, along with another link to rewatch the show again up until Sunday 30 May.

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Many viewers called for a refund of their £20 tickets, though others condemned the suggestion since the event's purpose was to fundraise for the festival which had to cancel two consecutive editions due to the COVID-19 pandemic.

Here are only a few of the many complaints viewers shared on Twitter:

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