Gran furious at 'fake' airport car parking firm after car left with '£700 damage'

Madeline Tretton was left furious at the 'fake' parking firm
-Credit: (Image: Madeline Tretton)

A grandmother claimed her relaxing holiday was spoiled when she returned home to find her car covered in muck and needing hundreds of pounds of repairs. Madeline Tretton spent 10 days in sunny Gran Canaria back in March 2022.

But when she got back to Manchester Airport, she was brought back down to Earth with a bump thanks to a meet-and-greet parking service. After waiting three hours for her car to be returned by the firm, which bore the airport's name but was not actually affiliated with it, the vehicle was in such a state Madeline, 84, claims she couldn't drive it home.

The pensioner had used the service for some peace of mind and to allow her to get back to her home in Lytham easily, as she arrived after 10pm. But instead, she claims she had to fork out £700 to repair the car, Lancs Live reports.

Madeline, who suffers from mobility issues and has a heart condition, said her holiday "had been brilliant but was ruined by the service". The car was "covered in mud inside and out and also had damage to the underside panel, the axel and shock absorbers".

The OAP told how she contacted the company, registered to a field close to the airport in Styal, to complain and the firm "said they were investigating but then ignored my calls and emails". She added: "I read on Trust Pilot they had 74 per cent poor reviews but by then it was too late."

Madeline was left footing the bill for the extensive damage to her vehicle, which left her without transport for a month as it underwent repairs in the garage. Months later, she was still unsatisfied with the state of her car.

The wheel was damaged while Madeline was on holiday
The wheel was damaged while Madeline was on holiday -Credit:Madeline Tretton

In June of that year, she said the vehicle "still wasn't right" and that one of the wheels "rattles" when she drives. She added: "I am so disappointed by the way the company handled my complaint and we even have video evidence of the car at Terminal 1 with the damage but the company continued to ignore us."

The company Madeline used shares an address with another business listed on Companies House. Neither firm responded to requests for comment from either Lancs Live or Madeline's family.

The car was muddy inside and out when it was returned
The car was muddy inside and out when it was returned -Credit:Madeline Tretton

A representative for Charlie Cornish, CEO of Manchester Airport, said at the time: "I can confirm that Manchester Airports Group (MAG) is not associated with the company stated in any way. We will continue to support the police and our neighbouring councils' trading standards teams in doing all we can to raise awareness and tackle this issue.

"We encourage customers to use initiatives such as Park Mark and the Government-backed 'Buy with Confidence' scheme to find an operator that has undergone a series of detailed checks."

Madeline issued a warning to fellow holidaymakers, saying: "Use the official Manchester Airport Meet and Greet, not the fake one posing as Manchester Airport."

Don't miss the latest news from around Scotland and beyond. Sign up to our daily newsletter.