Halifax issues warning to customers and urges them to 'message us'

James Rodger
·2-min read
The warning from Halifax came via social media, as the bank, which is the UK's biggest lender, spoke out in reply to customer queries.
-Credit: (Image: Reach Publishing Services Limited)


Halifax has urged customers to "message us" after bank cards were blocked for customers. The warning from Halifax came via social media, as the bank, which is the UK's biggest lender, spoke out in reply to customer queries.

A customer with a Clarity credit card got in touch over X and asked: "If the worst was to happen and my card was stolen, would Google Pay linked to that same card still work or would it be disabled once the card is reported as stolen?"

Halifax said in reply that lost and stolen cards are blocked "at once", and that replacement cards would be updated in their Google Wallet app "when they're produced". The customer asked: "I've tried setting up Google Pay but it's saying I need to speak to someone and the department is closed. Is this the normal process?"

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Halifax warned via Twitter/X today: "Yes there are occasions when you need to contact your bank to complete the verification. If you use the mobile banking app you can use the ‘message us’ option and my colleague can look to assist."

The Halifax Clarity Card is a travel credit card could help you manage your spending when you’re abroad. Travel credit cards work in the same way as any other credit card. The main difference is that they offer travel-related benefits, which might include no foreign transaction fees on card purchases and no cash withdrawal fees.

Some cash machine companies may charge you for withdrawing cash, the bank explains online in its guide. Interest charges will apply from the day you make a cash withdrawal, the bank has also warned, going to explain that, unless you repay your balance in full each month, or a 0 per cent promotional interest rate applies, you'll be charged interest on any card purchases.

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