HMRC says 'we're sorry' over issue it's 'working urgently to resolve'

HMRC has issued an apology to taxpayers - after its helpline and mobile phone service went down today. The government tax department, which now operates under the Labour Party, has spoken out in a warning to taxpayers on Thursday.

Shortly after midday on Tuesday, November 12, HMRC said on X, formerly Twitter, in a brief statement: "We’re sorry that we’ve had to temporarily close our helplines. This is due to a technical issue, which we’re working urgently to resolve."

Asked by one customer if they knew when the lines would reopen, HMRC said just after 2.30pm: "We don't have a time yet." In reply, one said: "I need to get my tax code changed as I've been put on basic rate at my new job - they have advised that I call you but I can't get through on the phone at all."

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Another added: "I have just tried calling the helpline number, however it says it is temporarily unavailable, but I need help with an unclaimed Tax Refund." A third said: "I have been given various numbers to call your compliance team and self assessment helpline but each one says temporarily unavailable.

"How am I meant to manage my tax affairs if I can’t speak to anyone?" On its website, HMRC warned: "Phone lines are currently unavailable. You can still sign in to HMRC online services or use the HMRC app. Get contact details if you have a query about:

• Self Assessment

• tax credits

• Child Benefit

• Income Tax (including PAYE)

• tax for employers (including employers’ PAYE)

• National Insurance

• VAT

• the Construction Industry Scheme

• emails from HMRC that you think might not be genuine

• any other taxes or HMRC services

"You can also get help with signing in and using HMRC online services, for example if you’ve lost your user ID, password or activation code. ou’ll usually have the option to contact HMRC through an online form, webchat, by phone or by post.

"You can get extra support if your health condition or personal circumstances make it difficult when you contact HMRC."