HMRC shares advice if Child Benefit payment hasn't arrived today

an HMRC letter and a banknote
-Credit: (Image: Getty)


Martin Lewis has shared an urgent update for those claiming child benefit. Around half a million parents have reported a delay in receiving the benefit today. Around 30 per cent of child benefit payments scheduled for Monday were not made, equating to around 500,000 people being affected.

Taking to X (Twitter), the Money-Saving Expert founder shared the news that a poll’s feedback showed 80 per cent of respondents said they were yet to receive them today. After speaking to HMRC, he reported that the government body has no exact timeframe on when the mistake will be fixed, however, they are working to fix the error.

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Mr Lewis added you should not phone HMRC as they ahve explicitly requested that worried parents do not get in touch. Mr Lewis added that once the issue has been fixed, if anyone’s out of pocket they should retrospectively complain to HMRC and ask for a refund.

For example, if your card bounced due to not having the child payment then make a note of it and ask HMRC to cover the cost, if there was any. He added that if you are unable to top your energy up due to the mistake, then get in touch with charity National Energy Action (NEA) via phone or email who can offer guidance to ease the situation.

An HMRC spokesperson said: “We’re sorry that some customers’ child benefit payments have not arrived as scheduled and we are working urgently to resolve the issue. The issues that caused payment problems today will not impact payments scheduled for tomorrow.”

HMRC also placed a statement on X, formerly Twitter, which said: “We’re sorry that some customers’ Child Benefit payments have not arrived as scheduled and we are working urgently to resolve the issue.

“There’s no need for customers to call us and we will provide updates here as soon as they are available.”

The issue with payments was caused by a processing error.

What is child benefit?

Child benefits apply to those raising kids under 16, or 20 if they stay in approved education or training. Child benefit is usually paid every four weeks on a Monday or a Tuesday. Some people may receive the benefit weekly, for example, if they are a single parent or receiving certain other benefits, such as Universal Credit.

Parents also receive National Insurance credits which count towards your State Pension.

As of August 2023, 6.91 million families were in receipt of child benefit payments.

The weekly child benefit allowance is generally £25.60 for an eldest or only child and £16.95 per child for additional children.

People may be eligible for child benefit if they are responsible for a child under 16 and live in the UK.

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