HMRC update on Tuesday's child benefit payments as Martin Lewis gives advice to affected families

LONDON, ENGLAND - JULY 06: Martin Lewis attends the press night performance of The Wizard of OZ at The London Palladium on July 06, 2023 in London, England. (Photo by David M. Benett/Alan Chapman/Dave Benett/Getty Images)
-Credit: (Image: David M. Benett)


HM Reveue & Customs has issued an update to people expecting child benefit payments on Tuesday. Around 500,000 people were left without money which should have been paid on Monday with many saying it had left them short of cash for essentials such as food, electricity and gas.

It led to Money Saving Expert founder Martin Lewis issuing advice to those who have been affected by the delay. Now the HMRC has moved to reassure people who are due to get their payment on Tuesday.

Posting on X, formerly Twitter, HMRC Customer Support said: "We are working to get payments out as quickly as possible to those people who were expecting their Child Benefit today but didn't get it. We are sorry for the delay and will give an update here soon. Payments due on Tuesday will be made on time."

According to a poll by Martin Lewis on Twitter one in three people expecting the benefit on Monday were left without their payment. This would make it about 500,000.

Mr Lewis said even though the survey was self-selecting which meant people were more likely to respond if they had been affected it was still likely to include "huge numbers of people". The money expert said they had contacted the HMRC for an update and they said they were told: "HMRC doesn’t have an exact cause or timeframe on fixing the problem to share at this stage! Though it is working on it urgently. - It request people DON'T call it right now about this (it won't help till they sort)."

He had advice for people who could be hit with bank charges if they had gone overdrawn or were out of pocket in any way. He said: "Once the issue has been fixed, if people are out of pocket, they should complain to HMRC for redress (so I'd suggests this means if you've had a charge as a payment bounced due to no Child Benefit, note it down and then later try asking it to cover that charge)."

Earlier on Monday dozens of people took to social media to say they had not had their benefit paid. One told how her Tesco order which had been due to arrive before the school run on Monday and containing lunch items for school had been cancelled as a result of insufficient funds in her bank account.

Others said they had no electricity or gas while many told how they desperately needed the money. Matthew said: "Need our child benefit immediately we rely on it and live payday to payday, how do I feed my kids." Will asked: "The most vulnerable people rely on these payments, it can mean the difference between eating and not eating to some, just another reason why HMRC are not fit for purpose."