HMRC warns Child Benefit parents waiting for payment and says 'we will never'

Scammers are targeting parents waiting days for Child Benefit after a HMRC issue. HMRC has posted a "scam alert" notice, advising that it had "identified a new scam involving some accounts impersonating HMRC" after the Child Benefit delay.

One mum-of-four told I she was targeted by scammers while awaiting payment on Monday. The scammers requested her name, national insurance number and the first line of her address before promising to rearrange her payment that day.

“All of a sudden, I got a WhatsApp phone call – and I thought, ‘Well, HMRC aren’t going to call on WhatsApp,'” Kayleigh, 34, told i. Kayleigh explained: “I said, ‘HMRC wouldn’t do that. This is blatantly a scam.’ He said, ‘No – download the app, log in, and then if you send me £1 we can then issue your payment.’

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“I just started laughing because I thought – ‘It’s a scam.’ I was so relieved to think I was going to get my payment, and I had to hang up on him. Scamming people at a time when you can clearly see we are waiting for payment. It’s disgusting, it’s taking advantage of people.”

In its scam alert, HMRC said: “We’ll never ask for personal or bank information via social media. Our only accounts on X are @HMRCgovuk, @HMRCcustomers, and @HMRCpressoffice”. An HMRC spokesperson said: “We are very sorry that some customers did not receive their scheduled child benefit payments as expected and we understand the concern and difficulty this may have caused.

“We have now fixed the problem and are putting measures in place to prevent this from happening again. Affected customers will now receive their payments on Wednesday morning (5th June). Anyone who has incurred a direct financial loss because of the delayed payment can apply for redress by completing our online complaints form.”