Holidaymakers left without luggage after 'baggage system fault' at East Midlands Airport
Holidaymakers using East Midlands Airport, in Leicestershire, were forced to fly without their luggage after a “baggage system fault”. Seventeen flights were affected, with the number of bags missing when the planes departed ranging from one to 168.
The incident affected flights leaving the Castle Donington airport yesterday (Sunday, September 15). Seven Jet2, five Tui and five Ryanair flights were impacted, said an airport spokesperson. There were “some delays” as a result, he added.
The spokesman said passengers were “expected” to be reunited with their baggage within the next 24 hours. Flights to Girona, Alicante, Arrecife, Faro, Enfidha, Palma, Benidorm, Dubrovnik, Lanzarote, Skiathos, Dalaman, Malaga, Luga and Krakow were affected.
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Simon Hinchley, operations director at East Midlands Airport, said: “Unfortunately we experienced a baggage system fault yesterday morning which affected 17 departing flights. This caused some delays, and some flights had to leave without passenger luggage on board.
“We have been working with airlines yesterday and today (Monday, September 16) to resolve this, and expect people to be reunited with their baggage within the next 24 hours – many should be by later this evening. Our baggage system is back up and running and flights have departed as normal today.
“Anyone affected by yesterday’s issue is encouraged to contact their airline in the first instance if they are experiencing ongoing difficulties. We apologise to our customers for any inconvenience yesterday’s problems caused.”
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