HRMC says Child Benefit will be paid 'within days' following delay today

Child Benefit is set to be paid 'within days' following a HMRC issue and delay today. HMRC, the government tax department, confirmed that there had been an issue on there end that left a number of parents without their payment on Monday, June 3.

A HMRC spokesperson said: “We are very sorry that some customers did not receive their scheduled Child Benefit payments as expected and we understand the concern and difficulty this may have caused. We have now fixed the problem and are putting measures in place to prevent this from happening again.

“Affected customers will now receive their payments on Wednesday morning (June 5). Anyone who has incurred a direct financial loss because of the delayed payment can apply for redress by completing our online complaints form.”

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As of August 2023, 6.91 million families were in receipt of child benefit payments. The weekly child benefit allowance is generally £25.60 for an eldest or only child and £16.95 per child for additional children, according to the government website.

People may be eligible for child benefit if they are responsible for a child under 16 and live in the UK. The issue with payments was caused by a processing error, the tax department has explained in a fresh statement this afternoon.

Contact the Child Benefit Office if you want to complain about the service you’ve received, mistakes they’ve made or unreasonable delays. You can complain online using your Government Gateway user ID and password - if you do not have a user ID, you can create one when you complain or call or write to the Child Benefit Office - telephone complaints are usually dealt with faster.

If you write, include your National Insurance number, your full name, address and telephone number, details of what happened and when, any reference numbers you’ve been given, how you’d like your complaint settled or the word ‘complaint’ at the top of your letter.

The Child Benefit Office will usually respond within 15 working days.