HSBC customers must make 6-mile round trip to Hanley as bank temporarily shut

-Credit: (Image: Reach Publishing Services Limited)
-Credit: (Image: Reach Publishing Services Limited)


HSBC customers must now make a six-mile round trip to Hanley after their branch temporarily closed. A sign has gone up in the window of HSBC in Newcastle town centre warning of the change due to 'essential maintenance'.

It says the High Street bank will remain shut until 9.30am on Friday, November 1. The closure first came in on Thursday, September 12.

Customers are instead directed to HSBC in Crown Bank, Hanley, a journey of around three miles. The sign reads: "We are sorry, we need to close this branch for improvements."

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The news comes after HSBC - which has 15 million customers across the UK - has pledged not to permanently close any more of its branches until at least 2026 as regulators and politicians ramp up efforts to ensure access to cash and in-person banking services.

HSBC - which has 327 banks - is currently undertaking a £50m refresh its branches.

UK lenders have closed more than 6,000 branches since 2015, according to consumer group Which?, as they look to cut operational costs and embrace the prevailing shift to online banking. HSBC has closed 743 branches over this period, including 114 in 2023.

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