Some users of the new smartphone have encountered problems with the touch screen becoming unresponsive when using the handset in cold weather.
The issue seems to occur when iPhone X owners step out into the cold while using their phone, with the change in temperature causing the screen to not respond properly.
One Reddit user wrote: “I've noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn't register my finger. It's very noticeable. Is anyone else having this problem?”
Other users responded with similar issues, while a suggested quick fix involves locking and unlocking the phone to get it working as normal.
In a statement released to The Loop, Apple responded: “We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.”
On Apple’s Support website, it offers guidance around temperature affecting iOS devices.
“Low- or high-temperature conditions might cause the device to change its behaviour to regulate its temperature,” it reads.
“Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures.”
iPhone users are advised to avoid using them in temperatures lower than 0º celsius.
iPhone X went on sale last Friday, with Apple fans queuing around Regent Street to pick up the new handset.