ITV apologises after viewers left with pixelated screens as Freeview channels crash

·2-min read
ITV users were unable to access its Freeview channels  (PA )
ITV users were unable to access its Freeview channels (PA )

ITV has issued an apology after its Freeview channels crashed on Monday afternoon.

Viewers across the UK were faced with pixelated screens or unable to access its TV channels while some reported gargled audio and complete blackouts.

The interruptions began at about 3pm and lasted 45 minutes, the broadcaster said.

ITV said those affected by the loss of picture quality were those tuning in on Freeview rather than cable or satellite such as Virgin and Sky. ITV Hub was not affected.

The broadcaster confirmed the problem has now been fixed but did not reveal the cause.

A total 88 per cent of problems were reported on live channels with 11 per cent experienced via the website and one per cent felt via the app, according to Downdetector.

An ITV spokesperson told the Evening Standard: “We apologise for the reduction in picture quality experienced by viewers watching ITV on Freeview this afternoon. Service for these viewers has been restored.”

ITV outages reported in the last 24 hours (Downdetector)
ITV outages reported in the last 24 hours (Downdetector)

Viewers from London, Kent, Middlesex, Essex, Hampshire, Bristol, Greater Manchester and Yorkshire were among those to report difficulties.

One person tweeted: “ITV it’s nice that you’re keeping your viewers so well informed about the lack of channel reception. Not.”

Another person said: “ITV what’s up with all the ITV channels? Have sound, no picture. HD channel 3 ok #itvdown.”

Freeview also recognised the issues while responding to a viewer on Twitter.

Its official account said: “We are aware of issues with ITV channels just now. We do not have any more info as yet. We do recommend not retuning.”

It comes after thousands of viewers faced technical issues between 12 and 5pm on Sunday with viewers reporting that their screen was freezing or pixelated with poor sound quality.

This is not the first big broadcaster to experience technical issues in recent weeks.

On October 1, Channel 4 was rocked by a technical fault when it was forced off air for 30 minutes.

Thousands of viewers reported difficulties with the main channel, Channel 5 and subsidiaries including e4, 4more and 4music.

Channel 4 apologised for the issues.

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