Javid likens NHS to defunct video store Blockbuster in ‘the age of Netflix’

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A closed Blockbuster store in Filton, South Gloucestershire (Tim Ireland/PA) (PA Archive)
A closed Blockbuster store in Filton, South Gloucestershire (Tim Ireland/PA) (PA Archive)

The Health Secretary has likened the NHS to a now-defunct video rental store in a world dominated by streaming services, saying the country has a “Blockbuster healthcare system in the age of Netflix”.

Downing Street said Sajid Javid told a Cabinet meeting on Tuesday that it is “no longer simply an option to stick to the status quo”, and the Government had set the NHS a target of “dramatically improving productivity” to save £4.5 billion per year.

But the Prime Minister’s official spokesman said there was no new money to cover the reforms, beyond what had already been set out by Chancellor Rishi Sunak.

The Health and Social Care Secretary updated Cabinet on the scale of the challenge post-pandemic, saying we had the Blockbuster healthcare system in the age of Netflix

PM's official spokesman

He told reporters: “The Health and Social Care Secretary updated Cabinet on the scale of the challenge post-pandemic, saying we had the Blockbuster healthcare system in the age of Netflix. He said it was no longer simply an option to stick to the status quo.

“He said large-scale changes were needed in areas such as the use of technology and data to help frontline workers deliver the high-quality service the public expects.

“He said the Government had set the NHS a target of dramatically improving productivity to save £4.5 billion a year.”

Health secretary Sajid Javid (Stefan Rousseau/PA) (PA Wire)
Health secretary Sajid Javid (Stefan Rousseau/PA) (PA Wire)

Asked what was meant by the Blockbuster and Netflix analogy, the PM’s spokesman said the Health Secretary was making the point that some of the “structures and systems” within the healthcare system were “designed for a different age”.

Mr Javid is of the view that there needs to be “big and bold changes to the NHS and care system so the public can get the level of service they expect”, he said.

But asked if there would be any new funds to cover the cost, the spokesman said: “There is no further investment beyond obviously … the funding envelope already set out by the Chancellor.”

Mr Javid told the Health Select Committee of MPs: “I have talked many times about the importance of modernising the NHS.

“The NHS is absolutely fantastic, we all rely on it, but much of how it’s set up is a still very much 1948, we need to be thinking about 2048 and how we get from here to the needs of the British population when it comes to health in 2048.

“And that means modernisation of structures or systems using digital technology, for example, to make sure it’s still there for us, free at the point of use, world quality health care but a modernised system.”

Addressing Committee chairman, former health secretary Jeremy Hunt, Mr Javid added: “I don’t know whether you are a member of Blockbuster, but at some point you must have given that up and taken up Netflix.”

Blockbuster closed stores in 2013 after struggling to match competition (Tim Ireland/PA) (PA Archive)
Blockbuster closed stores in 2013 after struggling to match competition (Tim Ireland/PA) (PA Archive)

Labour’s shadow health secretary Wes Streeting later poured scorn on Mr Javid’s Blockbuster and Netflix comments, claiming ministers talk in “the biggest generalities” without plans to follow through.

Asked about the Health Secretary’s remarks on Tuesday, he told an audience at an event hosted by the Institute for Government think tank: “So what?”

“I think it’s slightly absurd that 12 years into a Government we have Government ministers who talk in the biggest generalities without plans to deliver anything,” he said.

“We have a Government that is not governing and doesn’t have answers. It just has generalities.”

Blockbuster closed its remaining stores in the UK in December 2013, after administrators were unable to find a buyer for the chain.

It had been hit hard by intense competition from supermarkets, as well as the shift from physical rental and sales to online games, music and films.

Downing Street said Boris Johnson told his Cabinet the Government was “rightly investing massive sums into the NHS and social care system” and that “the public will want to see further improvements in the service they receive as a result”.

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