Lloyds Bank customers who've made transactions in or out on Monday 'warned'

James Rodger
·2-min read

Lloyds Bank has been hit by a tech error as customers experience "transaction issues" to begin September. Lloyds Bank has been hit by a tech meltdown on September 2 (Monday) as the Cost of Living crisis continues for swathes of UK households.

Downdetector, which monitors real-time technical issues and outages, found reports of incidents for the bank rose on Monday morning. On X, one Lloyds customer messaged the bank: "Any idea when online banking problem of seeing account transactions will be resolved?"

Lloyds said: "We know some of our customers are having issues viewing their recent transactions. We're sorry about this and we're working to have it back to normal soon." Another customer added: "I am having issues viewing my account this morning. It shows no transactions for September yet my balance shows there have been transactions.

READ MORE UK set for 38C September heatwave in back-to-school scorcher

"Error - not connected to the internet. I am using an Android phone. Same problem when I log in to the website on my laptop." Scott Dawson, CEO of DECTA, said: "The news agenda has been dominated with systems and payments outages, that is affecting customers on the high street, at the airport, at their GPs and nearly everywhere else that involves an IT infrastructure.

"It has been announced in some quarters that the problems are stemming from a technical problem with the cloud cybersecurity company, Crowdstrike, and underlines just how interconnected the world’s IT systems are.

"As well as how a problem with one system can have knock-on effects that can do everything from grounding flights to stopping payments.” The tech expert noted that businesses are more likely to experience "severe consequences" as a result of IT outages and payment errors.

“The problem itself doesn’t come from the payment industry, but the payment industry is being disproportionately affected and the knock on effect is significant," Dawson said. Lloyds said: "We know some of our customers are having issues viewing their recent transactions and our app may be running slower than usual. We're sorry about this and we're working to have everything back to normal soon.”

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