Luggage chaos at Europe's busiest airport grew so bad that some airline crews were reportedly told not to check bags

Luggage chaos at Europe's busiest airport grew so bad that some airline crews were reportedly told not to check bags
  • British Airways told customers it faced "baggage disruption" due to a fault at London's Heathrow Airport.

  • Heathrow is Europe's busiest airport and the world's second-busiest for international flights.

  • An aviation-news site said BA warned crews against checking bags because of the fault.

Some flight crews have been advised not to check bags amid a system fault at Europe's busiest airport, the aviation-news site Paddle Your Own Kanoo reported.

London's Heathrow Airport is also the world's second-busiest airport for international flights, behind Dubai, according to the travel-data provider OAG. On Wednesday, Heathrow announced that it was expecting its busiest-ever December after last month's 6.5 million passengers broke records for November travel.

Responding to customers who reported luggage troubles on Monday and Tuesday, British Airways' X account said the airline faced "baggage disruption" because of issues at Heathrow.

ADVERTISEMENT

In another post, it said it was "unable to load a number of bags onto flights" on Monday "due to a fault with London Heathrow Airport's baggage system, which was out of our control."

PYOK reported that British Airways also told pilots and cabin crew not to check luggage because of the fault at Terminal 5.

It added that British Airways told crews that the risk of reaching their destination without their bags was too high and that they should pack essential uniform items and spare clothes in their carry-ons.

In an internal update on Tuesday, Heathrow Airport said it was still working on "what can be done" to fix the fault, PYOK reported.

ADVERTISEMENT

Business Insider understands that as of Wednesday morning, British Airways passengers were no longer facing baggage issues.

British Airways didn't comment when contacted by BI. Heathrow Airport didn't immediately respond to a request for comment.

Read the original article on Business Insider