M&S leaves shoppers devastated with decision that's 'permanent'
Marks and Spencer has left shoppers devastated with a decision that is "permanent". M&S has officially announced when it will be closing one of its Sussex stores and the closure is said to be part of the retailer's plans to meet changing shopping habits.
It has now officially announced that the store, which has been in Queensway for decades, will close its doors for good on November 16. Graham Bennett, M&S regional manager, said: “After consulting with our colleagues following our zroposals earlier this year, our Queensway store will close on Saturday, November 16.
“Individual conversations are continuing with our colleagues and wherever possible, we will be offering them alternative roles with M&S. Thank you to all our customers who have shopped at the store - we will continue to work hard serving you at our nearby Acorn Park M&S Food.”
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Graham Bourne said: "Crawley town centre has gone right downhill. The loss of M&S is another nail in the coffin." Another resident, Tracey Sutton, said: "Poor Crawley will have nothing left soon the last time I went up there it looked so sad. We need our shops."
Mr. Bennett added: ”Shopping habits are changing and our store rotation strategy is all about making sure we have the right stores with the right space – in the past year we have invested more than £12m in our stores across the South East. We remain open to investing in a new, accessible M&S store in Crawley in the future, subject to being able to find the right type of site.”
On Facebook, one customer said: "Very angry and upset about this." Another customer wrote: "I feel sorry for [shoppers] as they love shopping in there ... such sad times." A third user said: "This is not going to be good for our town. [It was] the only decent shop we had." While a fourth shopper shared: "Awful decision to close M&S."