M&S makes big Christmas change across UK to make things better for customers
M&S is hiring 11,000 extra workers this Christmas in a major jobs drive. M&S is recruiting even more colleagues than last year with over 1000 more vacancies available and reflects "the additional investment M&S is making in colleague hours to deliver exceptional customer service."
Staff will serve customers on the shop floor and at service points, ensuring the shelves and rails are always stocked with exceptional product, and engage with customers to understand their needs and make recommendations.
Christmas colleagues also play an integral role in delivering M&S’ Christmas Food to Order service, which launched this year on 24 September, ensuring millions of customers get their all-important festival essentials and treats on time.
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The recruitment window opens on 9 October and new colleagues will join M&S from mid November - with a range of start dates, variety of roles and flexible working patterns available. To apply, candidates can visit the M&S careers page and complete an application, before being invited to either a 1-2-1 interview or group assessment.
M&S Support Centre colleagues continue to spend seven days in store each year to help store colleagues, with four of those completed in the lead up to Christmas. Last year, Support Centre colleagues spent 103,000 hours helping M&S stores and customers over the festive period.
Sacha Berendji, Operations Director at M&S, said: “Our fantastic store colleagues play such a big part in delivering the magic of M&S at Christmas to our customers. And this year we’re recruiting even more colleagues to ensure we’re closer to customers.
“The Christmas period is a busy but exciting time for M&S and no two days are the same – in fact, many colleagues started their M&S careers at Christmas and after the festive period were invited to go onto our Stepping Into Team Manager programme. With a range of roles and flexible working patterns available, anyone who is interested in being part of something special this Christmas should visit our careers website to apply.”