Major energy suppliers ranked best-to-worst with 10 above British Gas
Major energy suppliers have been ranked best to worst by a major charity. Charity Citizens Advice's latest league table has revealed that ratings across the energy industry are showing "sluggish improvement" as bills rise by £149.
The UK's biggest energy firms have been ranked from best to worst for customer service. Dame Clare Moriarty, chief executive of Citizens Advice, said: “We’re bracing ourselves for another challenging winter. Whilst suppliers’ customer service improved in the spring, firms need to continue upping their game to ensure people can access support in the colder months.
“With energy debt at a record high and the removal of previous support packages, the government must also urgently introduce targeted bill support that reflects the realities of people’s energy needs.” An Ofgem spokesperson said: "Energy consumers deserve an easy and reliable service from their supplier.
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"We’ve been working hard with the sector to drive up standards and create a more customer-centric energy future. This includes strengthening our procedures to take firmer action against suppliers when things go wrong and toughening up the rules around customer bills for greater accuracy."
The regulator added that it's clear the work of the government, regulator, consumer groups and firm is starting to make a difference. It added: "But there is lots more work to be done to ensure exceptional customer service is the norm across the board and the energy sector is among the best sectors for how customers are treated.
"We will use all the powers at our disposal to get there.” Ecotricity was ranked top, with a 3.77 rating, while Utility Warehouse, E, Outfox the Market and Scottish Power completed the top five. In sixth spot was OVO, followed by Good Energy, Co-op, EON, So Energy and British Gas. The bottom five saw Octopus at 2.85 out of five, ahead of Rebel Energy, EDF and, lastly, Utilita.