Martin Lewis issues warning to millions of UK households who have Wi-Fi in house

The BBC Sounds podcast host sounded the alert to ITV viewers who may be struggling with a poor or slow connection with their broadband provider.
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Martin Lewis has issued a warning to UK households who have sluggish Wi Fi. The BBC Sounds podcast host sounded the alert to ITV viewers who may be struggling with a poor or slow connection with their broadband provider.

If the speed you're currently getting is way off what you need, you may have to move to a new deal or provider. But if you're generally comfortable with the average speed, there are a few things you can do to marginally increase it.

“The voluntary code says before you get a price they’ll give you an estimated speed range, then, if your speed drops below that range consistently, and they can’t fix it within 30 days, you should be able to leave," Mr Lewis said to his viewers.

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“One tiny note: is it me, is it you? That’s what you have to ask. It may be that the signal coming to you in your house is fast but your wi-fi in the house isn’t.” He said: “So the first thing I’d check: do a speed test when you’re on Wi-Fi, then go and plug a device, if you’ve got one, that can plug into the router and do a speed test then. If it’s a lot faster the issue’s with your Wi-Fi not the connection to your house.

“A couple of tips: put your Wi-Fi box up high, make sure there are no obstacles in the way, don’t put it in a cupboard, all those things will speed up your Wi-Fi. But if you’re finding it’s the connection to your house that’s the problem, get in touch with the firm, as long as it’s one of the big ones signed up to that voluntary code, if they can’t make it faster you should be able to leave within 30 days and that depends on what they said you would get when you first signed up.”

Mr Lewis' Money Saving Expert team explains: "If you've tried all the tips above and you still see no improvement – or your connection just can't keep up with your internet needs – then you may want to consider a new deal, or a new provider entirely."