Martin Lewis' MSE issues £36 warning to NOW broadband customers

Martin Lewis' Money Saving Expert has issued a £36 warning for Now broadband customers. Now Broadband customers will see their bills increase by £36 a year (£3 a month) from Friday 5 July, as the provider has become the latest to announce price hikes for 2024.

BBC and ITV star Mr Lewis' MSE team warned: "Other major broadband, mobile and pay TV providers have already implemented their price rises for this year." Broadband and landline users (barring exclusions below) will see their bills rise by £36 a year or £3 a month.

Now Broadband Basics customers (this is a plan for those receiving benefits) will see no rise, and neither will TV-only customers or Now Full Fibre 100 customers either. MSE added: "Unusually, you can leave fee-free if you're unhappy with the July price increase.

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2You have to do this within 31 days from the date you were notified about the change. See Now's website for how to cancel. Of course, there's no point leaving unless you can get a better deal elsewhere – use our Broadband Unbundled tool to compare the latest offers and see what you can get.

"Alternatively, if you want to stay with Now, you can use your right to leave as haggling ammunition – for help with this, see our broadband haggling guide." To cancel, Now says: "If you want to cancel your membership without switching to another provider, you’ll need let us know so we can cancel your services.

"Calls to NOW contact centres are free for NOW Calls customers. If you’re not calling from your NOW Calls line, calls to 03 numbers cost the same as calls to 01 or 02 numbers. You can also send an email to updatemyaccount@nowtv.com to let us know you'd like to cancel. We may need to call you back to verify your details, but don't worry, your notice period will begin the date we receive your request."