The two companies were recognized by the 2020 Asia-Pacific Stevie Awards for ‘superb innovation’ and ‘speed of implementation.’
MATRIXX Software, the global leader in 5G digital commerce solutions for communication service providers (CSPs), today announced it has won a Gold Stevie® Award for Innovation in Technology Development, Telecommunications, as part of the seventh annual Asia-Pacific Stevie Awards. The award features the collaboration between MATRIXX and giga!, Singapore’s first and only fully-digital mobile service. giga! was created by Starhub, one of Singapore’s leading telecom operators, specifically for the country’s burgeoning Millennial community. The all-digital brand is built on three key pillars: customer centricity, a bespoke end-to-end user experience and customer flexibility.
In just six months, MATRIXX Software helped giga! to launch by minimizing the connection to legacy infrastructure, simplifying the architecture and using a nimble, scalable development methodology known as minimum viable product (MVP). In addition to a speedy implementation process, MATRIXX enabled giga! to:
Provide no-contract plans that offer generous amounts of data, talk time and SMS messaging to meet the needs of Millennials and heavy data users.
Offer digitized payments for customers to buy and pay for services quickly and easily.
Deliver lifestyle packs of fully configurable services that enable customers to buy as little or as much as they need.
"From the start, giga! has been very clear with our mission of providing customers with the best mobile service in an app and that meant real-time instantaneous activities and monitoring tools that empowered our customers to have total visibility and control of their service," said Johan Buse, Chief of Consumer Business Group at Starhub. "MATRIXX helped us achieve these goals and we are honored that our concentrated effort has been recognized by the Stevie Awards for excellence in innovation."
The MATRIXX Digital Commerce Platform is a packaged software solution engineered to be quickly deployed and easily maintained, eliminating the need for customization while simplifying IT integration. The MATRIXX approach is cloud native and standardized, enabling global telcos and Communications Service Providers (CSPs) to fast-track their digital transformation efforts — delivering results in months, not years.
Judges were impressed with MATRIXX’s ability to address giga!’s specific needs. As one stated: "Superb innovation providing full transparency and control to customers. With such flexibility, customers will be delighted to continue service, [helping to] improve revenue and create brand value. The implementation is exemplary."
Another judge noted that Starhub’s giga! "presents an innovative concept of using MATRIXX Software to improve the experience of mobile customers. Statistical evidence suggests that full-spectrum and bespoke digital mobile services go a long way in improving the shopping experience of the end customers."
The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. Gold, Silver and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world. More than 1,000 nominations were considered.
About MATRIXX Software
MATRIXX Software is the global leader in 5G monetization for the communications industry. Serving many of the world’s largest operator groups, regional carriers, and emerging digital service providers, MATRIXX delivers a cloud native digital commerce solution that enables unmatched commercial and operational agility. Unifying IT & networks, MATRIXX delivers a network-grade converged charging system (CCS) enabling efficient hyper-scaling of infrastructure to support consumer services, wholesale and enterprise marketplaces. Through its relentless commitment to product excellence and customer success, MATRIXX empowers businesses to harness network assets and business agility to succeed at web scale.
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