McDonald's customer called police after showing up too late for drive-thru breakfast

George Martin
·3-min read
The incident took place at a McDonald's in East Grinstead, Surrey. (Google)
The incident took place at a McDonald's in East Grinstead, Surrey. (Google)

An angry McDonald’s customer called the police after arriving too late for a drive-thru breakfast at a branch in West Sussex.

An officer from Sussex Police said the woman had been stuck in a queue at the drive-in section of the fast food chain’s East Grinstead restaurant.

When she got to the window after the 11am cut-off for the McDonald’s breakfast menu she was told by staff it was no longer being served.

The customer then called police at around 11.30am on Thursday this week and accused the restaurant of treating her “unfairly”.

Mid Sussex neighbourhood policing inspector Darren Taylor revealed the incident on Twitter on Thursday.

He said: “A call @11.30 this morning from an angry lady who stated due to the queue at the McDonald’s drive-thru in EG

“By the time she got to the window the breakfast service had stopped and she couldn’t order a breakfast.

“The lady was given words of advice about ringing the police.”

Read more: Car lands on top of another vehicle in McDonald's drive-thru collision

McDonald’s remains open for delivery and drive-thru during the third lockdown and is operating normal menu times.

While a spokesman for Sussex Police told local newspaper The Argus the woman had been informed that the incident was “not a police matter”.

The spokesperson said: "The upset driver contacted police – although thankfully not using 999 – soon after 11am yesterday morning.

"She had being queuing up at the East Grinstead McDonald’s drive thru but because she had to queue, by the time she got to the ordering window it had gone past 11am and they had stopped serving the McDonalds breakfast and refused to serve her a breakfast.

"This of course upset her and she wanted us to speak to McDonald’s about the situation as she felt it was unfair.

"We informed her this was an incident which she should take up with McDonald’s, it was not a police matter and that we would not be investigating her complaint.

"On behalf of all emergency services, we always encourage people to contact us, whether on 101, 999, online or at our police stations, for advice and assistance on issues that we can help with.

"In the case of the police than includes crime, accidents, missing or vulnerable people or other emergencies.

"But please do not burden any of our services with trivial issues such as fast food service."

Earlier this week, a man took his family 350 miles to pick up a kebab before crashing on his way home.

The father was travelling with his wife and two children when he crashed on the M5 at Portishead, Bristol.

He has been fined for offences including driving without a licence or insurance, as well as breaching coronavirus regulations.

Watch: What is Long Covid?