McDonald's Ends AI Drive-Thru Test With IBM

Fox News reports that McDonald's has decided to end its artificial intelligence drive-thru program. According to 'Restaurant Business,' McDonald's Chief Restaurant Officer Mason Smoot said the decision was made "after a thoughtful review". "McDonald's has decided to end our current partnership with IBM on AOT [automated order taking] and the technology will be shut off in all restaurants currently testing it no later than July 26, 2024.", Mason Smoot, McDonald's Chief Restaurant Officer, via Fox News.