McDonald's 'runs out' of popular item across UK restaurants

A view of the sign at a McDonald's restaurant
-Credit: (Image: Mike Egerton/PA Wire)


McDonald's customers are kicking off after the takeaway giant ran out of a fan-favourite menu item due to supply chain complications. The international fast-food firm confirmed that patrons might experience difficulty getting their hands on a sugar donut after its inventory was depleted. Currently, this sweet indulgence is inaccessible for purchase via MyMcDonald's app.

The unsettling information was confirmed via the terms and conditions of McDonald's forthcoming Surprize Fried game published on their website, which is scheduled to debut this month.

Surprize Fries will operate for a five week stretch, wrapping up on July 2. The game allows customers the opportunity to bag prizes by peeling off stickers on these packs of medium or large fries.

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Rewards include menu items, exclusive merchandise, entrance tickets to summer festivals, and cash windfalls worth up to £100. One potential prize you can snap up from the menu is the sugar donut, typically priced at £1.99, although the terms and conditions mention that availability of the product "may be affected by supply issues", reports the Mirror.

A representative from McDonald's reassured that they were liaising with their suppliers to bring back this item onto the menu "as soon as possible". They further added: "Any Surprize Fries players that win a sugar donut will receive an apple pie instead until the issue is resolved."

McDonald's has yet to disclose when the sugar donut would make a re-entry into its menu.

The supply chain issue has been impacting the availability of certain items for the last few weeks, sparking evident frustrations amongst Maccies customers. One disgruntled regular took to X - formerly known as Twitter, exclaiming: "Winning sips may be back @McDonaldsUK but no good if you don't have the goods to back it up I'll take my sugar donut please, sorry we have an outage of sugar donuts at the moment who even says that? ".

On a dedicated McDonald's fan page on Facebook, another customer commented: "I've just won a sugar donut, all was well until I've gone to claim it and they ran out! Absolutely shocking! ! " Fellow commenters couldn't help chiming in, with one declaring: "Shameful that is! ". Another added, sharing the same sentiment: "Same here! ! they shoved a blueberry muffin at me, not what I wanted! ! ".