Mission impossible? The truth about being an online delivery driver

Online shopping is booming. At the click of a button, your purchase can be at your door within 24 hours. But how is that achieved? Guardian reporter Mat Heywood gets a job as a delivery driver with Hermes, which claims to be ‘the UK’s leading consumer delivery specialist, handling more than 245m parcels each year’. Over several days, he delivers hundreds of packages around Yorkshire but finds it impossible to earn the government’s living wage of £7.20 per hour. Is this the new reality of a so-called flexible labour force?

.